REFUND & EXCHANGES
Customers may request an exchange for full-price (non-discounted) items within 15 days of purchase, provided that:
- The item is unused
- Original tags are attached
- The item is in original packaging
- The product is in original condition
Please note:
- All products are sold “as is.”
- Refunds are not provided unless the item is faulty or incorrect.
- Sale items are not eligible for return or exchange.
As Tehreems Collections operates online only and does not have a physical store, customers must contact us first before returning any item. Returns sent without prior approval may not be accepted.
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DAMAGED / FAULTY / WRONG ITEM
If you receive a damaged, faulty, or incorrect item, Tehreems Collections will cover the return shipping cost.
To report an issue, please contact us within 48 hours of receiving your order.
📞 Contact / WhatsApp: 0210364343
Please provide:
- A clear photo of the damaged/faulty/wrong item
- Your order number
- A short description of the issue
Our customer service team will review your request and guide you through the return or replacement process